Help us determine the scope of the outage. Identify the situation.
Has the outage already been reported? If so, our system will let you know and provide you with any details we have about the situation.
At all times, you can monitor the status of service interruptions and outages with Hydro‑Québec’s outage tracker, accessible on this website or on the Hydro‑Québec mobile app.
If it appears to be a major outage, make sure you have an emergency kit nearby. Use a battery-operated radio or your mobile device (if the network is available) to stay informed about the situation.
Thinking of using generators or portable stoves designed for outdoor use or fuel-burning backup heaters or lights? Be aware that they can cause asphyxiation or poisoning if used inside, because they have no exhaust system to evacuate carbon monoxide. This equipment should only be used outdoors.
According to Chapter V — Electricity of Québec’s Construction Code, generators must be installed by a master electrician (in French only) to avoid electrocution, a short circuit or fire.
During a power outage—especially during a cold spell—there are small things you can do to help us with service restoration.
When it comes to winter outages, one of the major challenges we face involves re-energizing the system. That’s why every little thing you do helps avoid a system overload during the re-energization phase, which ultimately helps with service restoration. Here’s why:
If the outage occurs in the winter, certain additional precautions should be taken: