A planned service interruption is the voluntary interruption of the electrical supply at a set time so that crews can carry out work safely. Customers are notified a few days in advance and can track the status of the work from our Power outages online service or with our mobile app.
Because you will need to access it during an outage, keep it handy and inform other residents. Your kit should always contain the following items:
Follow the suggestions offered by the government of Québec and the government of Canada. They could come in handy, even if you never have a power outage.
The Direction générale de la sécurité civile et de la sécurité incendie du Québec also provides useful information on how to prepare for various emergency situations, including power outages.
An outage can occur at any time of the year. Read our tips on how to handle the situation.
A portable charger is a small device that can be transported easily and be used to charge batteries of different mobile electronics or supply them directly with stored electrical energy when necessary.