Tips for handling a power outage
- Draw up a list of emergency numbers, as well as the Hydro-Québec number for reporting power outages (1 800 790-2424).
- Have a battery-powered radio to monitor the situation in case of a widespread power outage.
- Put together an emergency kit and keep it handy. Check regularly to see that it’s always fully stocked and in good condition.
- Keep a battery-powered flashlight in your emergency kit to avoid using candles, which are a fire hazard.
- Have a backup power supply or a temporary place to stay lined up for anyone who relies on a life-support device.
- Download the Hydro-Québec app to track outages and receive notifications to keep you up to date.
What your emergency kit should contain
Because you will need to access it during an outage, kip it handy and inform other residents. All the time your kit should contain the following items:
- Pocket flashlights or headlamp
- Spare batteries
- First-aid supplies
- Supplies for people with special needs
- Battery-powered radios
- Warm blankets
- Non-perishable food
- List of telephone numbers – home and business
- Games, books or other pastimes
Follow the suggestions offered by the government of Québec and the government of Canada. They could come in handy, even if you never have a power outage.
The Direction générale de la sécurité civile et de la sécurité incendie du Québec also provides useful information on how to prepare for various emergency situations, including power outages.
What to do during an outage?
All year long, an outage can happen. Read our tips and always be ready.