Every outage is different. Select an outage on the map to find out:
- when service is expected to be restored
- the crew status
- how many customers are affected
- the cause of the outage, when known
Although we make every effort to restore power as quickly as possible, it can sometimes be difficult to know the exact time when power will return. This information is provided for indicative purposes, as is the rest (causes, number of customers without power, etc.). Outage areas are approximate and some of them may not be on the map. See the Power outages map Terms of use
When to report an outage?
If the outage is not identified as a Planned service interruption, please contact us!
Report an outageor call 1 800 790-2424
24/7
If there is a risk to public safety or someone’s life, call 911.
Identify your situation to know what to do.
Every situation has a different solution.
When in doubt, please report an outage or damaged equipment to 1 800 790-2424.
What seems to be affected?
The entire neighborhood
Important: If the outage is caused by a fire or traffic accident, or there are severed power lines within reach, or if somebody’s life is in danger, call 911.
Outdoor Hydro‑Québec equipment is damaged:
- Branches or other objects on a line
- Damaged pole or low-hanging line
- Open fuse or damaged transformer
Please report an outage or damaged equipment to 1 800 790-2424.
Only your home or business
Important: If the outage is caused by a fire or traffic accident, or there are severed power lines within reach, or if somebody’s life is in danger, call 911.
Which situation applies? Outdoor Hydro‑Québec equipment is damaged?
Branches or other objects on a line
Please report an outage or damaged equipment to 1 800 790-2424.
Power mast or gooseneck damaged
Don’t touch anything! There’s a real danger of serious electric shock. This part of the system is the responsibility of the home or business owner.
- If you are a tenant, tell the landlord or superintendent.
- If you are the owner, call a master electrician (CMEQ membership directory – In French only). You'll have to pay for the work.
Meter out of socket or socket damaged
Don’t touch anything! There’s a real danger of serious electric shock. This part of the system is the responsibility of the home or business owner.
- If you are a tenant, tell the landlord or superintendent.
- If you are the owner, call a master electrician (CMEQ membership directory – In French only). You'll have to pay for the work.
Open fuse or damaged transformer
Please report an outage or damaged equipment to 1 800 790-2424.
Meter stolen or damaged
Don’t touch anything! There’s a real danger of serious electric shock.
Please report an outage or damaged equipment to 1 800 790-2424.
Damaged pole or low-hanging line/h5>
Please report an outage or damaged equipment to 1 800 790-2424.
Only part of the premises of your home or business
Overload or short circuit
- If there are too many devices on the same circuit, unplug a few.
- If the short circuit was caused by a defective device, unplug it and have it repaired.
- On the distribution panel (circuit breaker or fuse panel), find the circuit breaker that was tripped by the overload or short circuit and reset it.
- Still no power? If you are a tenant, tell the landlord or superintendent. If you are the owner, call 1 800 790-2424 to report the outage and describe the situation.
240-V devices and current stability seem to be affected
- If you are a locataire, tell the landlord or superintendent.
- If you are theowner:
After assessing the situation, the Hydro‑Québec representative may ask you to have a master electrician check your installation.
If the problem lies with Hydro‑Québec facilities, the master electrician will have Hydro‑Québec fix it. In that case, you won’t have to pay the master electrician.
If the problem lies with your installation, the master electrician will tell you whether repairs are needed. If so, you’ll have to pay for the work.
600-V power at your house or business premises
Is a pole-mounted fuse open?
Please report an outage or damaged equipment to 1 800 790-2424.
Be ready in case of an outage
You can take certain measures to prepare for an outage, such as drawing up a list of emergency numbers, unplugging your electronics and inspecting your electrical installations. Here’s what we recommend you do before, during and after an outage or a planned service interruption:
Planned service interruption
A planned service interruption is the voluntary interruption of the electrical supply at a set time so that crews can carry out work safely. Customers are notified a few days in advance and can track the status of the work from our Power outages online service or with our mobile app.
Your best ally in the event of an outage.
Use our mobile app to report an outage and stay abreast of the situation. Sign up for alerts to receive a message if the anticipated service restoration time changes and/or once service is restored.
