Power outages can pose greater risks for seniors, people with reduced mobility and those who rely on electrical medical devices. Being prepared helps protect their health and safety.
Depending on life‑sustaining devices
If you use a life‑sustaining device such as a ventilator, oxygenator or pump, it’s vital to inform Hydro‑Québec by contacting customer services at 1 888 385‑7252.
You will need to fill out a form with your physician, respiratory therapist or nurse practitioner. Once your file has been processed, Hydro‑Québec will take your situation into account. You will receive a call at least 72 hours before a planned service interruption to inform you of the date, time and expected duration so you can make the necessary arrangements in advance.
What you need to know
Service restoration to your home will not be prioritized. You must therefore plan to have:
- A backup power source such as a battery or rechargeable device
- A place to go in the event of an extended outage (hospital, care facility, family member or friend)
- A fully charged phone, ideally with a power bank
- A supply of medication for several days and easy access to your devices
- Contact information for trusted individuals who can step in quickly
Don’t forget to add your address and those of your loved ones in Hydro‑Québec’s mobile app to receive notifications about outages and planned service interruptions.
Seniors and persons with reduced mobility
During an outage, getting around and communicating can become more difficult. The following measures can help:
- Stay connected by scheduling daily check‑in calls with a loved one or neighbour or using a home check‑in service.
- Use an alert button or medical alert bracelet to get help immediately in case of a fall or illness.
- Make your home safe by removing tripping hazards and installing smoke and carbon monoxide detectors.
- Plan ahead for getting around: if your building has an elevator, have a backup plan in case it’s out for service. Don’t hesitate to ask a neighbour for help.
- Agree on a simple visual signal like opening the curtains or placing a visible object in the window to let your neighbours know you’re safe.
- Ask a loved one to add your address in the Hydro‑Québec app so they’re notified if your home is affected by an outage or planned service interruption.
Whether you’re a vulnerable person or a caregiver, being prepared for a power outage is essential. By taking a few simple steps, you can navigate these situations with a greater sense of security and added peace of mind.
Did you know?
Caregivers can be authorized to assist in managing the Hydro‑Québec account of a family member or vulnerable person through proxy or consent.
