An outage can happen at any time. Learn how to stay safe when the power's out and when it's restored.
Before an outage
A little preparation goes a long way!
- Prepare your home and pack an emergency kit to be ready for an outage. Everything you need to know is in our article Preparing for a power outage.
- People in vulnerable situations and people with special needs can benefit from proper preparation for emergencies such as power outages. For tips, read our article Vulnerable persons: Being ready for a power outage.
During an outage
Carbon monoxide (CO) poisoning
Carbon monoxide is an odourless, colourless gas, which makes it very difficult to detect. Still, it's toxic and potentially fatal. The following can help prevent CO poisoning:
- Never use fuel-burning appliances indoors (barbecue, propane heater or vehicle running in the garage).
- A gas stove is safe for cooking, but never use it as a heating source.
- If you use a generator, make sure it's outside and at a safe distance from the house (see the owner's manual for the minimum required distance). Keep in mind that a generator can be very noisy. Be considerate of your neighbours and mindful when using it!
Risk of fire
- Use flashlights or headlamps instead of candles.
- Don't improvise makeshift heaters.
- Make sure your backup heating sources are properly maintained and follow the manufacturer's instructions.
Food safety: protecting food in the fridge and freezer
- Keep the fridge and freezer doors closed as much as possible.
- When service is restored, check your food. Compost anything that has spoiled, especially after a long outage.
- In winter, you can store perishable food outside in a cooler (if it's cold enough).
- In summer, be extra careful. Food spoils faster in the heat.
- Not sure what food to keep or throw away? This article on the government of Québec website can help you decide.
When service is restored
If there's water in the basement, be very careful!
- If your basement is flooded (for example, if a pump stopped working), don't go downstairs.
- Don't walk through water to get to the electrical panel. You could get an electric shock.
- For more information, go to our page on what to do in case of a flood.
Did you know?
When service is restored, power surges can damage your appliances and devices and even start a fire. Unplug them as soon as the outage begins.
Stay informed
Check if your municipality has a public alert service. During an extended outage, temporary shelters may be available. Find out what's offered.
To learn more, go to the power outages page on the government of Québec website. It's packed with practical tips to reduce the risks to your safety and health during an outage.
