Privacy Protection Commitment

Personal information is information concerning an individual that allows this person to be identified either directly or indirectly.

Your professional experience, your bank account numbers, your communication preferences and your energy habits are examples of personal information.

The Commitment determines how Hydro‑Québec handles the personal information of its customers, of external candidates applying for positions posted on its website and of any other person, regardless of the medium used (e.g., paper documents, sound recordings, databases).

The Commitment does not apply to personal information the law considers to be public, such as name, job title, occupation or business contact information.

The Commitment does not apply to personal information belonging to members of the Hydro‑Québec team because their information is protected by other safeguards.

Lastly, the Commitment does not apply to our subsidiaries that handle personal information as part of their activities. Wholly owned subsidiaries are subject to safeguards specific to their own activities.

Members of the Hydro‑Québec team are informed of the Commitment and must refer to it on a regular basis. A training and awareness program has been implemented throughout the organization to ensure that everyone has a thorough understanding of the Commitment and can apply its principles when carrying out their functions.

We also ensure that service providers with whom we share your personal information as part of our activities respect the Commitment. Please refer to the Disclosure of personal information to a third party section to learn more about these measures.

To implement the Commitment and our legal obligations, we have adopted a Privacy Protection Program [PDF 272 kB]. This program, managed by a team of experts in the field, and to which several company stakeholders contribute, demonstrates that protecting your privacy is important to us. For more information, we encourage you to read the program document.

Every year, we conduct a review of our privacy protection activities and publish the results in our Annual Report.

Yes, we review the Commitment at least every five years to ensure that it accurately describes our privacy protection practices. We also update the Commitment following certain events, such as amendments to applicable legislation or modifications to our activities.

We indicate changes to our Commitment through visual elements on our website, and we summarize the changes as well as their implications.